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Tag Archives: support

  • Controlling the Frequency of the POS Cloud 'Heartbeat'

    If you have a limited broadband usage contract for your stores, it is possible to fine tune the frequency at which the keepalive 'heartbeat' messages are sent to the cloud hub. This heartbeat message tells the hub that the POS is alive, connected and ready to accept new updates.

    The messages are tiny but, due to the frequency of sending, they can add up over time to a reasonable amount of data that could fall foul of usage limits if you have a particularly stringent broadband contract.

    The heartbeat frequency is set for maximum responsiveness but should you wish to reduce the amount of times per minute it is sent, you can find detailed instructions on our support site hereĀ

  • New Console Search / Filter

    We've added a new search / filter function in the latest Bluestore version. On the console you can now filter the list of products, categories, prices, product ranges etc by selecting the drop down on the column heading.

    See our support site for details.

    Bluefish Support

  • New Release 1.13.10

    Version 1.13.10 will be in production on Monday!

    This Monday 25th March will see a new release making it onto our servers. The release will uploaded between 5am and 6am GMT so please expect some console downtime during this period. The POS application will continue to run normally while the console is down for maintenance.

    We have introduced the ability to perform stock transactions on the console in this release, including new inter-store transfers of inventory. We have also laid the groundwork for more sophisticated stock processing by improving the product maintenance and units of measure,

    Main Updates in This Release

    - New console stock transactions; store transfer, write on/off, stock count, goods receipt.
    - Improved product maintenance. Change to tab view in preparation for future new product functions.
    - New column filter to allow product search on prices, ranges and discounts. Replaced product page search with new filter.
    - Extend units of measure to include conversions in preparation for future stock functionality
    - API improvements
    - Include change as a payment line on transaction journal
    - Change from live scroll to paging on console data maintenance and improve data display management
    - Improvements to the POS software updater
    - Console sales prices screen solve problems with buttons not appearing at certain resolutions
    - Fixed stock receipt bug when stock is negative
    - Many other bug fixes and small improvements

    As always, do drop us a line if you have any questions.

    Bluefish Support


  • New Release 1.12.10

    Phew, version 1.12.10 went live today!

    It took a while to get this release finally polished up. Some serious internal code changes meant we had a longer testing and bug fixing phase than usual. The benefit though is a much more robust core and the ability to handle thousands more products than we could previously.

    On a modest POS machine we can now initialise 10,000 products in a few minutes, storing business data and transactions both offline and online so that the POS keeps running even with no internet connection.

    Main Updates in This Release
    - Core changes to handle a greater number of products
    - Much faster data initialisation from the hub to store
    - New bulk assignment of products to discounts, charges and range lists
    - Better transaction void/refund handling
    - Tracking and reporting on employee shift hours and cost
    - New 'discounts used' report
    - Improvements to YesPay integrated credit card payments
    - User preference for console date display format
    - More API functionality for connecting to external systems
    - Security improvements on the store and console
    - Fixed bugs with the display and maintenance of hardware settings
    - Fixed problem with terminal training mode
    - Various improvements and fixes for receipt output
    - Ability to print receipt on float entry
    - Improve data available to the printed label template
    - Option to add products to a sale separately instead of changing the quantity
    - Easier setup of second terminal in store
    - Fixes for various other minor bugs and display tidying
    - Support for Java Version 7


    And on to the next one.....developers never sleep.

    Bluefish Support


  • Change to data import templates

    A minor change has been made to the structure of data descriptions simplifying the way that 'Messages' are imported.

    This affects import templates for Products and Product Categories so the new templates should now be used. Please download them from our downloads section at:

    For more information on importing your business data into Bluestore Live from a spreadsheet see the tutorial at:

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