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Bluefish Retail Blog

  • Profiling Your Customers

    We're updating Bluestore Live this Monday with a few new features and some bug fixes. It's not a full release but resolves some known problems and also includes the ability to record and report on customer profile data.

    When entering customer details at the till, you can now enter a Loyalty Id, Gender and Age Range for the customer. The Sales by Customer summary and detail reports have also been updated to include this information so you can now export these reports to Excel and analyse the types of people who shop with you.

    This update to Bluestore Live POS version 1.15 will be applied on Monday 24th March between 5am and 6am GMT.

    Here's the full list of what's included in this update:

    • Customer profile capture and reporting, loyalty id, age range and gender
    • Addition of cost price to console goods receipt transaction
    • Improvements to better handle high throughput stores
    • Allow printing of the base item price on sales receipt
    • Fix for refund problems on sell by weight items with discounts
    • Fix for receipt total on sell by weight items with price overrides
    • Improved handling of sell by weight quantities in sale recall/refund
    • Fix for importing barcodes that have been previously imported then deleted

    We're busy working on more new features for the next release, including the ability to record supplier information for your product range.

    We love to hear from you and we tailor our development roadmap to our customers' needs, so do add any feature requests to the knowledgebase at support.bluefishretail.com.

  • New Report - Sales by User

    This morning we added a new report to the Bluestore Live POS web console.

    The report allows you to display the total sales value by the user who processed the transaction and is useful for companies who pay commission to their staff based on sales.

    Selection is by time period, user and store and the report can be exported if required to excel, PDF or web format.

    We also fixed some minor bugs on the sales reports which caused the grand totals to be displayed incorrectly for multi-currency operations.

  • Update to latest version 1.15

    Some customers have reported intermittent crashes when using the newest version 1.15, particularly on Windows XP and Apple OSx, although it does also affect other operating systems to a lesser extent.

    We have been analysing this problem and we are currently testing a patch with selected customers. If successful a new version will be released early next week.

  • New Release 1.15 for Bluestore POS

    An update to Bluestore POS was released today, Monday 27th Jan.

    Our deli and cafe customers have long been asking for the ability to create customer bills, capture table and number of covers for parked sales and print to a second kitchen printer. This is all now possible with Bluestore and it also adds the potential to create layaways and pre-orders direct from the POS.

    The power of the POS sales screen has been enhanced with the addition of free text notes at transaction and line item level adding a huge amount of flexibility to the information that can be added to the sale and printed on the customer receipt.

    We've also improved the data import facility on this new version. It's now much simpler to import your products, prices and stock to Bluestore, with clear messages to help you diagnose problems with the data before it has loaded.

    New reports have been added to display the sales summary and detail by customer, along with improvements to the VAT / Sales Tax reporting and the Top Sellers Report.

    Here's the full list of new features and enhancements:

    • New and improved data import function.
    • Print an open bill to present to the customer for payment.
    • Add notes to the sale either at transaction or item level
    • Print to a second receipt printer in the kitchen or other location
    • Add the table number and number of covers for a sale.
    • New report Sales Tax / VAT By Store.
    • New reports for Sales by Customer.
    • Category added to Top Sellers Report
    • New template for exporting reports to excel
    • New label template for shelf edge labels
    • Default unit of measure when entering prices
    • Fixed price deletions not properly sent to the POS..
    • Changed 'to date' on data export which was not inclusive making the reports confusing.
    • Improvements to validation of API requests and various API bug fixes.
    • More sophisticated and streamlined data flow between store and cloud server. Reduces load on the system.
    • Fix issue whereby a sale in progress can be opened on a second terminal causing an error.
    • Improvements on terminal startup in situations where the store is already running.
    • Notify user on reconciliation if parked sales are about to be deleted.

    If you have any questions about the new release please get in touch by raising a support ticket or using the contact form.

  • Using a Customer Display for Point of Sale Marketing

    Bluestore Live POS supports the use of a customer facing screen; displaying marketing information, in-store promotions and details of the current sale as it is being entered.

    The customer display uses standard windows extended desktop across two monitors and is easy to configure with your own business text and graphics. The product and price information is clearly displayed along with the total sale amount and any change due to the customer, keeping them informed as the sale is being entered. Use a background image to inform customers of any new promotions or to prominently display marketing material.

    Different sized monitors can be used for the customer display so you could use a smaller screen behind the main till or a more prominent graphic on a larger screen to capture the customer's attention while store staff are ringing up the sale.

    Full instructions for setting up Bluestore Live for a dual monitor Point of Sale are now available on our support site here: http://support.bluefishretail.com/entries/29900317-Using-a-Second-Monitor-as-Customer-Display

    Dig out that old monitor gathering dust in the store-room and put it to good use as a customer marketing tool!

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